Main tasks and responsibilities:
Repair Tech Line:
Technical Training:
Additional tasks and responsibilities (including team management if any):
KPIs:
About Nissan AMIEO (Africa, Middle East, India, Europe & Oceania)
Nissan aims to become a truly sustainable company, driving towards a cleaner, safer and more inclusive world.
Sustainability is at the core of Nissan's long-term vision, Ambition 2030. Responding to critical environmental, societal and customer needs, this strategy sets out to deliver electrified models and technological innovation in key markets globally, empowering mobility and beyond. Ambition 2030 supports Nissan's goal which is to be carbon neutral across the life cycle of its products and operations by 2050. The Nissan AMIEO region, with EV36Zero at its centre, is primed to accelerate the shift to an electrified future.
For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.
Kiev Kyiv Ukraine
Repair Tech Line:
- Dealer repair requests handling by means of N-Fit (TL1, Nissan software)
- Response, advise and Support to dealers on difficult repair cases in order to get those solved promptly
- Provide support to dealers in difficult repair cases at a spot ("Flying Doctor")
- Update, translation and distribution of related bulletins (product, quality, tools etc)
- Issue product quality Technical Reports
- Operate with all related IT systems
- Prepare report for any inquiries from Headquarter
- Assistance to headquarter representative on technical issues
- Communication with TCS (Technical Center)
Technical Training:
- Prepare Technical Training annual plan
- Monitor dealer technical staff rotation
- Conducting technical training to the related dealer staff
- Improve training activity and training materials adaptation to market requirements
- Prepare and deliver new model training
- Budgeting in the area
- Training flow related bookkeeping documents lurking
- Make initial control on fiscal budget figure in the related area (expenses controlling)
- Replacing Parts Techliner while his vacation / sick leave
- Reporting (preparation of reports required, developing of report templates based on management request, reporting timely)
- Other responsibilities fulfillment upon request of direct Manager
Additional tasks and responsibilities (including team management if any):
- Support of Legal and Customer Quality departments & Hotline requests
- Propose budgeting items in the area timely in order to be foreseen in the department annual budget
- Quality control of the preparation and accuracy of the documents for signature
- Control developing and execution of contracts and payments connected to the area
- Supervising on a projects required to be realized within the area of responsibility
- Administration on the subject related items (payment related e.g. ProRex; contracts etc)
- Assure compliance of tasks fulfilled with the related company policies and procedures
KPIs:
- Repair Techline KPIs (e.g. response time; solution time; satisfaction rate etc); follow training plan; expense level.
About Nissan AMIEO (Africa, Middle East, India, Europe & Oceania)
Nissan aims to become a truly sustainable company, driving towards a cleaner, safer and more inclusive world.
Sustainability is at the core of Nissan's long-term vision, Ambition 2030. Responding to critical environmental, societal and customer needs, this strategy sets out to deliver electrified models and technological innovation in key markets globally, empowering mobility and beyond. Ambition 2030 supports Nissan's goal which is to be carbon neutral across the life cycle of its products and operations by 2050. The Nissan AMIEO region, with EV36Zero at its centre, is primed to accelerate the shift to an electrified future.
For more information about Nissan's products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube.
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.
Kiev Kyiv Ukraine
